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Terms & Conditions

By using our website you agree to accept these terms and conditions as well as our use of cookies. No part of this website may be reproduced without prior agreement from Cut-N-Crafts

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of our website, the images contained herein, and ANY designs by us may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of our website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.

If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.


The prices within this website ON THE DATE YOU ARE VIEWING IT AT THE TIME supersede all previous price lists.
The laws of England shall apply to this Agreement irrespective of the place of delivery.

All  postage and Packaging is calculated based on spend and overall package weight, it is the user/buyers responsibility to ensure they select the correct shipping area and method, if an incorrect selection is made the order may be void.
If you would like a postage and packaging cost for areas not covered or an alternative delivery method please email us.
Orders may be collected by special agreement, please email to arrange

We have NO CONTROL over delivery agents systems, transport, or logistices once the item has been shipped.

Subject to materials availability, we endeavour to dispatch most orders within as quickly as possible. Our current expected despatch time based on production load varies according to seasonal requirements. and is for guidance only and orders may take longer at busy periods or if material needs to be ordered in. Bespoke orders are fitted in to production in line with existing orders.

We do not charge VAT

Any duties or taxes payable on purchase of Cut-N-Crafts products are the sole responsibility of the purchaser. If the purchaser refuses to pay the duties/tax it is then the responsibility of the purchaser to pay all shipping costs for the return of the item(s).

If an item arrives damaged or is incorrect in any way, please photograph this damage and the package it is in, contact us within 10 days and we will arrange for a complete refund or a replacement according to your own wishes. We reserve the right to request the return of damaged or incorrectly supplied items at our cost.
Should you wish to discuss any aspect of your order, please e-mail us at for a quicker response to your query.

All claims for non-delivery or other queries should be made to us within 14 working days from us dispatching your order.

Under the "Distance Selling Regulations" you have 7 days to return the goods in a merchantable condition, undamaged,  should you not wish to keep them whereby upon receipt and checking that they are intact and unused we will issue a refund.


ALL bespoke designs have a no return proviso. Accepted designs/proofs agreed or examples are made to order. If you prefer that *your* design is to remain as only yours and NOT for retail sale by us you must advise by email that this is the case. ALL designs remain the property of our company and MAY NOT be transferred, used or modified by ANY other company or individual. OUR designs may be subject to Intellectual Property Design protection and OEM Copyright

Vouchers, discount codes and any reduction or agreed benefits will cease to be valid on the date shown on them or on the website.


If you are not totally satisfied we offer a full 100% money back guarantee except for bespoke pieces made to your specifications.

The goods must be returned to Cut-N-Crafts within 10 days in the condition they were received. Cut-N-Crafts is not liable for any consequential loss due to late, incorrect or faulty delivery.

Acceptance of these Terms will not affect your statutory rights as a consumer.


Your data in the order system is for reference, deliveries and authentication of membership only. We DO NOT and never will share this information with 3rd parties unless a court order demanding information is issued by a judge or official body

We reserve the right to refuse to supply any order.